Effective Date: January 28, 2025

Introduction

Welcome to Jacaranda Tours! By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making any booking or using our services.

If you do not agree with these terms, please refrain from using our website or services.

Definitions

  • “Company” refers to Jacaranda Tours.
  • “Client” refers to any individual or entity accessing or using our services.
  • “Services” refers to the travel-related services, including but not limited to, tours, accommodations, and activities offered by Jacaranda Tours.

Bookings and Reservations

  1. Booking Process
    • All bookings are subject to availability.
    • A booking is confirmed only when full payment or a specified deposit is received.
    • Clients must provide accurate and complete personal information, including passport details, for bookings.
  2. Payment Terms
    • Payments must be made via accepted methods as communicated during the booking process.
    • Failure to complete payment within the specified period may result in cancellation.
  3. Cancellations and Refunds
    • Cancellation requests must be submitted in writing to jacarandatours@gmail.com.
    • Refunds, if applicable, will be processed based on the cancellation policy specified at the time of booking.
    • Certain bookings may be non-refundable or subject to cancellation fees.
  4. Modifications
    • Any modification requests are subject to availability and may incur additional fees.

Client Responsibilities

  1. Travel Documents
    • Clients are responsible for ensuring they have valid passports, visas, and other required travel documents.
    • Jacaranda Tours is not responsible for delays or disruptions caused by incomplete or invalid documentation.
  2. Health and Fitness
    • Clients must inform Jacaranda Tours of any health conditions or dietary requirements that may affect their participation in activities.
  3. Conduct
    • Clients are expected to behave respectfully towards others, including staff and fellow travelers.
    • Jacaranda Tours reserves the right to terminate services without refund if a client’s behavior is deemed disruptive or harmful.

Company Responsibilities

  1. Service Delivery
    • Jacaranda Tours will strive to provide services as described in the booking confirmation.
    • However, itineraries and services are subject to change due to unforeseen circumstances, such as weather conditions or government regulations.
  2. Liability
    • Jacaranda Tours acts as an intermediary between clients and third-party service providers (e.g., hotels, airlines, tour operators).
    • Jacaranda Tours is not liable for any injury, loss, or damage resulting from the actions or negligence of third parties.

Limitation of Liability

  • Jacaranda Tours’ total liability, whether in contract, tort, or otherwise, is limited to the amount paid by the client for the specific service.
  • Jacaranda Tours is not liable for indirect or consequential damages, including loss of enjoyment or missed opportunities.

Force Majeure

Jacaranda Tours is not responsible for delays, cancellations, or disruptions caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Acts of government or public authorities
  • Wars, riots, or civil disturbances
  • Strikes or labor disputes

Intellectual Property

  • All original content on our website, including text, images, and logos, is the property of Jacaranda Tours and protected by copyright laws.
  • Some images used on our website are sourced from third-party photographers and are used with appropriate credit to the original creators. These images remain the property of their respective owners.
  • Clients may not reproduce, distribute, or use our content or third-party content without prior written permission.

Privacy

Our use of your personal information is governed by our Privacy Policy. By agreeing to these Terms and Conditions, you also agree to the terms outlined in our Privacy Policy.

Governing Law

These Terms and Conditions are governed by the laws of Ethiopia. Any disputes will be subject to the exclusive jurisdiction of the courts of Ethiopia.

Amendments

Jacaranda Tours reserves the right to amend these Terms and Conditions at any time. Changes will be posted on this page with a revised “Effective Date.” Continued use of our services constitutes acceptance of the updated terms.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

  • Email: jacarandatours@gmail.com
  • Phone: +251-11-662 86 25 / +251-11-663 40 23
  • Address: 702, Mega Building, Bole Addis Ababa, Ethiopia.