Effective Date: January 28, 2025

Introduction

Welcome to Jacaranda Tours! Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

  1. Personal Identification Information
    • Name
    • Email Address
    • Phone Number
    • Physical Address (If relevant)
  2. Travel Information
    • Passport Details (after first contact, for bookings and reservations)
    • Travel Preferences (e.g., destinations, activities, accommodation preferences)
  3. Website Usage Information
    • IP Address
    • Browser Type
    • Device Information
    • Cookies and Tracking Data

How We Use Your Information

We use your information to:

  1. Process bookings and reservations.
  2. Respond to inquiries and provide customer support.
  3. Personalize your travel experience.
  4. Send newsletters, promotional materials, and updates (only with your consent).
  5. Measure website performance and improve our services using Google Analytics.
  6. Comply with legal and regulatory obligations, including GDPR and CCPA requirements.

How We Share Your Information

We may share your information with:

  1. Travel Partners and Service Providers: To facilitate bookings and services such as accommodations, flights, and tours.
  2. Legal Authorities: If required to comply with legal obligations or protect our rights.

We do not sell, rent, or trade your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, or misuse. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights:

  • Access your personal information.
  • Correct or update inaccurate information.
  • Request the deletion of your data.
  • Opt-out of receiving marketing communications.

To exercise these rights, please contact us at jacarandatours@gmail.com .

Cookies and Tracking Technologies

We use cookies and Google Analytics to improve your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

International Data Transfers

If you are accessing our website from outside Ethiopia, note that your data may be transferred to and processed in Ethiopia, where our servers are located. By using our services, you consent to this transfer.

Compliance with GDPR and CCPA

Jacaranda Tours complies with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). These laws provide additional rights, including the right to:

  • Receive detailed information on how your data is used.
  • Object to certain types of data processing.
  • Receive a copy of your data in a portable format.
  • Not be discriminated against for exercising your rights.

To exercise your GDPR or CCPA rights, please contact us at jacarandatours@gmail.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: jacarandatours@gmail.com
  • Phone: +251-11-662 86 25 / +251-11-663 40 23
  • Address: 702, Mega Building, Bole Addis Ababa, Ethiopia.